Terms of Service

1. Definitions

• “Account” — the user account you register to access the Service.
• “Content” — any data, text, contract terms, party details, signatures, uploaded files, and documents that you create, edit, upload, or generate through the Service, including the wording, reminder messages, and settings you adjust in an Organisation-adjusted Template.
• “Document” — a contract, agreement, amendment, extension, termination notice, or other instrument created, sent, signed, or managed through the Service.
• “Counterparty” — any person you invite to review or sign a Document.
• “Pass” — a paid plan that unlocks features for a defined period (e.g. Early Access, Pro, Team Pass).
• “Templates” — the standard-form document templates we make available.
• “Organisation-adjusted Template” — a copy of a Template that an organisation has made and adjusted to fit the organisation through the Service under §12.4, whether or not it has been published.
• “AI Tokens” (or “Tokens”) — prepaid credits for using AI Features under §9A.

2. Eligibility & your account

2.1 To use the Service you must have full legal capacity to enter into binding contracts under Thai law, or otherwise be lawfully authorised to act on behalf of the party you represent.

2.2 You agree to provide accurate, current, and complete information when registering and to keep it up to date. Certain identity fields, including without limitation your name, national ID number, phone and email, may be write-once and changeable only through our verification process.

2.3 You are responsible for safeguarding your login credentials and for all activity under your Account. Notify us immediately of any unauthorised use. We may require additional identity verification or a one-time passcode / multi-factor step before high-risk actions such as signing.

2.4 One person, one Account, unless we expressly permit organisation (team) accounts under §12.

3. The Service

3.1 Kontrax is a software platform that helps you create, send, electronically sign, store, and manage the lifecycle of documents — including drafting from Templates, sending for signature, signing, amending, extending, terminating, and generating PDF copies with an audit trail.

3.2 The Service is provided as a tool. We do not act for you, do not draft documents on your behalf, and are not a party to any Document you create with the Service (see §4 and §6).

3.3 We may add, change, or remove features, Templates, and plans at any time. New or changed Templates apply to Documents created after the change. For Organisation-adjusted Templates, see §12.10.

4. No legal advice — Kontrax is a tool, not a lawyer

4.1 Kontrax is not a law firm and does not provide legal advice. The Templates, hints, help articles, and any content in the Service are general information only and are not a substitute for advice from a qualified lawyer.

4.2 No solicitor–client / attorney–client relationship is created by your use of the Service.

4.3 You are solely responsible for deciding whether a Template or Document is appropriate, lawful, accurate, and sufficient for your situation, and for the legal effect and enforceability of any Document you create, send, or sign. We do not warrant that any Template or Document is suitable for your purpose or compliant with any particular law. For anything important, consult a lawyer.

4A. AI-assisted features

4A.1 We may offer features that use artificial intelligence, such as an assistant that explains a Document or a Template and points to related provisions of Thai law (“AI Features”). AI Features are general information only, may be incomplete, inaccurate or out of date, and are not legal advice. Section 4 applies to everything an AI Feature produces.

4A.2 Any law an AI Feature cites comes from a fixed reference set that may lag behind the current law. You must verify any point that matters against the official text or with a lawyer before relying on it.

4A.3 When you use an AI Feature, the text of the Document you are viewing, with identifiers, contact details and other personal data masked where we can, and the questions you type are sent to a third-party AI provider, which may process them outside Thailand. We choose providers whose terms do not allow our data to train their models. The Privacy Policy describes this processing.

4A.4 AI Features are charged in Tokens under §9A. They may be rate-limited under §11.2, changed, or closed, and a closure follows §9A.9. They may be unavailable in some plans or apps.

5. Electronic signatures & electronic transactions

5.1 You consent to transact electronically and to use electronic signatures and electronic records through the Service. You agree that an electronic signature applied through the Service has the same legal effect as a handwritten signature, to the extent permitted by the Electronic Transactions Act B.E. 2544 (2001) and its amendments.

5.2 To support evidentiary integrity, when a Document is finalised the Service may record a cryptographic hash of the signed file and an audit-log entry, including without limitation who signed, when, and from where. You acknowledge these records may be used as evidence of the Document’s content and signing.

5.3 You are responsible for verifying the identity of your Counterparties and for the authenticity, authority, and intent of every signatory. Identity-verification and step-up features we provide (e.g. ID checks, OTP/MFA) are aids only and do not guarantee that a signatory is who they claim to be or has authority to sign.

5.4 You are responsible for keeping your own copies of signed Documents. While we store Documents as part of the Service, we are not a system of record of last resort and do not guarantee indefinite retention (see §16, §20).

6. Your Content and your Documents

6.1 As between you and us, you, or your Counterparties as applicable, own your Content and your Documents. We do not claim ownership of them.

6.2 You grant us a limited, non-exclusive licence to host, process, transmit, display, and store your Content only as needed to operate and provide the Service to you (including generating PDFs, sending notifications, and rendering previews).

6.3 You are solely responsible for the Content you create, edit, or upload, including its legality, accuracy, completeness, and the rights to use it. You represent that your Content and Documents do not infringe anyone’s rights and are not used for any unlawful purpose.

6.4 We do not monitor or review the substance of your Documents and take no responsibility for their contents or consequences.

6.5 The Service may check some Content automatically, for example that required fields are filled in, that data is in the right format, and that field references or tokens in text resolve. These are technical checks that let the Service process and display the Content; they are not a legal review. Content passing them does not mean we have reviewed, approved, or confirmed that it is lawful, accurate, complete, or enforceable, and we may add to or change these checks as reasonably needed.

7. Identity verification & signing security

7.1 We may offer or require identity verification (for example, uploading a national ID document) and a signing step-up (for example, an OTP sent to your phone or multi-factor authentication) before you can initiate or sign certain Documents.

7.2 You consent to our processing of verification data for these purposes, as described in the Privacy Policy. Where we collect a national ID number or ID image, we process it to verify identity, to protect the integrity of signing, and — where you have given explicit consent — to show a watermarked copy of your identity document to the counterparty of a contract you send or sign, so the parties can verify each other. We store it under access-restricted conditions.

7.3 These measures reduce, but do not eliminate, the risk of impersonation or fraud. You remain responsible under §5.3.

8. Acceptable use

You agree not to, and not to permit others to:

• (a) use the Service for any unlawful, fraudulent, or deceptive purpose, or to create or sign a Document you are not authorised to make;
• (b) impersonate any person or misrepresent your identity, age, or authority;
• (c) upload malware, attempt to breach security, probe, scrape, reverse-engineer, or interfere with the Service or other users;
• (d) use the Service to send spam or unsolicited communications, or to harass any Counterparty;
• (e) infringe intellectual-property, privacy, or other rights of any person;
• (f) resell, sublicense, or commercially exploit the Service except as expressly permitted; or
• (g) circumvent usage limits, paywalls, or quota controls.

9. Plans, fees & payment

9.1 The Service offers a free tier with limited usage and paid Passes. Current plan names, features, prices, and limits are shown on the pricing page and may change for future purchases.

9.2 Prices are in Thai Baht (THB) and, unless stated otherwise, are inclusive or exclusive of applicable taxes as indicated at checkout. Payments are processed by our third-party payment provider; we do not store full card details. Your use of payment is also subject to the provider’s terms.

9.3 A paid Pass grants access to its features for the stated period (for example, a fixed term from activation). Unless stated otherwise, Passes do not auto-renew; if auto-renewal is offered, the terms will be disclosed before purchase.

9.4 We may change prices and plan contents prospectively. Changes do not affect a Pass you have already purchased for its current term.

9A. AI Tokens

9A.1 Tokens are prepaid credits usable only for AI Features in the Service. The number of Tokens each kind of request uses, for example one question or one contract review, is as shown in the Service. Tokens are deducted when you send a request and returned if that request fails because of a fault in the Service or in the AI provider. They are not returned if you close the window or cancel the request while it is being processed, or if a contract review cannot be completed because the contract is longer than the Service can review in one pass.

9A.2 You may receive Tokens from the following sources, each valid for a different period: (1) trial Tokens, given at most once per person on the conditions shown in the Service and valid for the period stated when they are given; (2) Tokens included with a Pass, given yearly and valid for at most 1 year from the day they are given and no later than the day the Pass ends; unused Tokens do not carry over to the next year, and they end at once if the Pass ends early for any reason, for example a refund of the Pass or the suspension of the organisation; (3) Tokens you buy, which do not expire, even after your Pass has ended, subject to §9A.7; (4) Tokens we give you free of charge, for example as compensation, on the conditions stated when they are given and, where none are stated, without expiry, subject to §9A.7. Tokens that expire soonest are used first, and Tokens you bought are used last.

9A.3 The Tokens of an organisation account sit in the organisation’s shared pool, which its members use together. Only the organisation’s owner or the billing delegate it appoints may buy Tokens for the organisation, and only while the organisation is active. A member’s use of the pool is the organisation’s use under §12.2.

9A.4 Token pack prices are as shown at checkout, and §9.2 applies to payment. Tokens are added once the payment provider confirms the payment. If you paid but did not receive your Tokens, contact us under §24.

9A.5 Tokens are not money, have no cash value, and cannot be exchanged for money, a Pass, or other goods or services. You may not transfer, sell, or give Tokens to another account, except for sharing within an organisation under §9A.3.

9A.6 §10 applies to Token purchases, with the unused Tokens of a purchase treated as paid features not yet used. If we refund a Token purchase, or the payment is cancelled or charged back, we may remove the Tokens of that purchase from the account, and we may correct Tokens added in error.

9A.7 Unused Tokens end when your Account is deleted or terminated under §20, and an organisation’s Tokens end when the organisation’s account is closed. While an Account is suspended, its Tokens cannot be used. Their ending does not by itself entitle you to a refund, without affecting §9A.6.

9A.8 We may change Token pack prices, the Tokens included with a Pass, and the Tokens a request uses, for the future. A new price applies only to purchases made after the change, and we will give at least 30 days’ notice before raising the Tokens a request uses for an existing feature.

9A.9 We may close AI Features temporarily for maintenance or to fix a problem. While they are closed you cannot use or buy Tokens; the Tokens you hold remain, but Tokens under §9A.2(1) and (2) still expire on schedule. If we end AI Features permanently, we will give at least 30 days’ notice and refund the unused Tokens you bought, in proportion to the price you paid.

10. Refunds & cancellation

10.1 Except where a refund is required by applicable law, fees are generally non-refundable once a Pass is activated or a paid feature is used.

10.2 We may, at our discretion, consider a refund request made within 7 days of purchase where you have not yet used the paid features (for example, have not sent a Document for signature). Approved refunds are returned via the original payment method.

10.3 You may stop using the Service and close your Account at any time; closing your Account does not by itself entitle you to a refund of fees already paid.

11. Free tier & usage limits

11.1 The free tier permits limited use (for example, a limited number of Documents) and free-tier Documents may carry a visible “Generated by Kontrax” watermark.

11.2 We may set, change, or enforce reasonable usage limits, rate limits, and quotas to keep the Service available and prevent abuse.

12. Organisation / team accounts

12.1 We may provision organisation (“team”) accounts. An organisation owner/admin may invite members, manage roles, and access Documents created in organisation mode according to the permissions we provide.

12.2 If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms, and “you” includes the organisation. The organisation is responsible for its members’ use.

12.3 Organisation features may require an active organisation status and may be suspended if that status lapses.

12.4 While an organisation is active and its Team Pass is in effect, the organisation’s owner or admins may copy a Template the organisation can already use, adjust the copy’s wording, field labels, reminder messages, and certain settings to fit the organisation, and publish it as an Organisation-adjusted Template for the organisation’s members to use to prepare Documents within the Service. The field structure and certain settings are inherited from the source and cannot be adjusted. Sections 12.4 to 12.13 do not apply to a Template we prepare specifically for an organisation as part of its package, which is governed by the terms agreed for that service; they do apply to a copy the organisation makes of such a Template and adjusts itself.

12.5 In an Organisation-adjusted Template, we supply only the wording and settings of our Template it originates from, as they stood when that Template was copied (the “base text”). Any wording, reminder message, or setting that differs from the base text, whether the organisation adjusted it in that Template or it was carried over from another Organisation-adjusted Template used as the source, is the organisation’s Content, for which the organisation is solely responsible under §4.3 and §6.3. This includes the effect of the adjustments on the parts left unchanged, such as clause numbering, cross-references between clauses, and the consistency of the document as a whole.

12.6 Before publication, and each time a published Organisation-adjusted Template is edited, the Service runs automatic checks under §6.5, for example on field references, tokens in the text, and reminder rules, so that the Template displays and works within the Service. These checks do not cover clause numbering, cross-references between clauses, or the meaning or legal effect of the wording. An Organisation-adjusted Template passing these checks, or being published, does not mean we have reviewed, approved, or endorsed it.

12.7 We do not review, approve, or endorse the wording an organisation adjusts. Any statement we make about our Templates (if any) applies only to base text that has not been adjusted. The organisation must not state or imply to any Counterparty or other person that we prepared, reviewed, or endorsed its adjusted wording, and we recommend that the organisation has its own legal counsel review every Organisation-adjusted Template before use.

12.8 Before an Organisation-adjusted Template is published for the first time, the Service asks the person publishing it to confirm, on the organisation’s behalf, that they understand and accept §12.5 to §12.7. That confirmation, and any publication, edit, or archiving carried out through the Service by the organisation’s owner or admins, is an act of the organisation under §12.2, and the confirmation covers every later edit of that Template without needing to be repeated.

12.9 The base text, and each Template as a template, including the inherited field structure and settings, belong to us under §13. Copying, adjusting, or publishing a Template does not give the organisation ownership of any Template in our library. We grant the organisation a limited, non-exclusive, non-transferable licence to use the base text within its Organisation-adjusted Templates to prepare the organisation’s own Documents within the Service, for as long as the organisation’s Team Pass is in effect. The organisation must not export, sell, sublicense, or publish the base text as a template outside the Service. Wording the organisation writes itself remains the organisation’s Content under §6. Documents the organisation prepares or signs from an Organisation-adjusted Template are the organisation’s Documents under §6.1 (together with its Counterparties, as applicable), and the end of this licence does not affect them.

12.10 An Organisation-adjusted Template is an independent copy from the moment it is made. If we later update, archive, or withdraw the source Template, including under §3.3, the Organisation-adjusted Template does not change, and the organisation’s adjustments do not affect the source. We have no obligation to tell the organisation about updates to the source Template, although we may do so from time to time as a courtesy, and the organisation is responsible for keeping its Organisation-adjusted Templates current and consistent with applicable law.

12.11 An organisation may have up to 5 Organisation-adjusted Templates published at any one time, or a higher number we agree with the organisation; archived Templates do not count. An organisation that needs more may contact us; any increase may be subject to separately agreed terms.

12.12 We may archive an Organisation-adjusted Template at the organisation’s request, or if we reasonably believe that the Template or its use (a) breaks the law or these Terms, including §8, (b) infringes another person’s rights, or (c) causes a technical fault in, or a risk to, the Service or other users. Where practicable, we will tell the organisation, with brief reasons. Archiving stops the Template being used for new Documents but does not affect Documents already prepared. This power exists to protect the Service and other people; it is not a duty to review content, and our archiving or not archiving any Template does not mean we have reviewed or approved its content.

12.13 While an organisation is not active, for example after its Team Pass ends or while it is suspended under §12.3 or §20, we may suspend the display of its Organisation-adjusted Templates, their use for new Documents, and the copying, adjusting, and publishing of Templates. When the organisation becomes active again, its Organisation-adjusted Templates become available again as they were, without being published again. If the organisation’s account is closed, we archive its Organisation-adjusted Templates rather than delete them, subject to §20.3 and the Privacy Policy. In every case, Documents already prepared or signed from an Organisation-adjusted Template keep the copy of the template recorded when each Document was prepared, and remain viewable under the usual Document access rules.

13. Intellectual property

13.1 The Service, including its software, design, Templates (as templates), brand, and “Kontrax” name and logo, is owned by or licensed to us and is protected by law. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Service for its intended purpose under these Terms.

13.2 This licence does not include the right to copy, modify, distribute, or create derivative works of the Service itself, except as the law allows. Your ownership of your own Content and Documents is addressed in §6.

13.3 Rights in the base text used in Organisation-adjusted Templates are addressed in §12.9.

14. Privacy & data protection

14.1 We process personal data in accordance with our Privacy Policy and the Personal Data Protection Act B.E. 2562 (2019) (“PDPA”). By using the Service you acknowledge the Privacy Policy.

14.2 As between you and Kontrax, you act as the data controller for the personal data of your Counterparties that you put into your Documents, and Kontrax processes that data on your behalf to provide the Service. You are responsible for having a lawful basis to provide that data.

15. Third-party services

The Service relies on third-party providers (for example, cloud hosting and authentication, the payment provider, and email/SMS delivery). We are not responsible for third-party services, and their availability or terms may affect the Service. Links to third-party sites (for example, a contact form) are provided for convenience and we are not responsible for their content.

16. Service availability & changes

16.1 We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may perform maintenance, modify, or discontinue features with reasonable notice where practicable.

16.2 We may impose backups but do not warrant against data loss. Keep your own copies of important Documents (see §5.4).

17. Disclaimers

To the maximum extent permitted by law, the Service and all Templates are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability, non-infringement, legal validity or enforceability of any Document, or accuracy or completeness of any Template or information. Nothing in this section limits liability that cannot be excluded under Thai law.

18. Limitation of liability

18.1 To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or for the content, validity, enforceability, or consequences of any Document.

18.2 To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service and these Terms shall not exceed the total fees you paid to us for the Service in the 3 months before the event giving rise to the claim.

18.3 Nothing limits liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be limited or excluded under Thai law.

19. Indemnification

To the extent permitted by law, you agree to indemnify and hold us harmless from claims, losses, and reasonable costs arising out of (a) your Content or Documents, (b) your breach of these Terms or of any law, or (c) a dispute between you and a Counterparty.

20. Suspension & termination

20.1 You may stop using the Service and close your Account at any time.

20.2 We may suspend or terminate your access, with notice where practicable (immediately where necessary), if you breach these Terms, use the Service unlawfully, or create risk to the Service or others.

20.3 On termination, your licence ends. We may retain or delete your Content in accordance with the Privacy Policy and applicable law; you are responsible for exporting copies you need beforehand. Sections that by their nature should survive (for example, §4, §6, §12.5–§12.9, §12.13, §13, §17–§19, §22) survive termination.

21. Changes to these Terms

We may update these Terms. We will post the updated Terms with a new “Last updated” date and, for material changes, give reasonable notice (for example, by email or in-app). Continued use after the effective date means you accept the updated Terms. If you do not agree, stop using the Service.

22. Governing law & disputes

These Terms are governed by the laws of the Kingdom of Thailand. Subject to any mandatory consumer-protection rights you have, the courts of Thailand have jurisdiction over disputes arising out of or relating to these Terms or the Service.

23. General

23.1 Entire agreement — These Terms and the Privacy Policy are the entire agreement between you and us about the Service.

23.2 Severability — If any provision is unenforceable, the rest remains in effect.

23.3 No waiver — Failure to enforce a provision is not a waiver.

23.4 Assignment — You may not assign these Terms without our consent; we may assign them in connection with a transfer of the business.

23.5 Notices — We may give notice by email to your registered address or in-app; you may contact us as in §24.

23.6 Force majeure — Neither party is liable for failure caused by events beyond reasonable control.

23.7 Language — These Terms are provided in Thai and English. The Thai version is the controlling version; the English version is a convenience translation, and in case of conflict the Thai version prevails.